Technical support for your equipment
Choose the relevant service below and tell us what support you need. Include equipment identification and photographs where available so our team can assess your request.
AUMA Service Request
Support for AUMA actuators, controls and gearboxes, including commissioning, troubleshooting, maintenance, spare parts and retrofit enquiries.
- Installation & commissioning
- Troubleshooting & repair
- Preventive maintenance
- Retrofit, spare parts, training & warranty enquiries
VENTIL Service Request
Maintenance, calibration, troubleshooting, spare parts and training enquiries for VENTIL test and repair equipment.
- Equipment calibration
- Maintenance & repair
- Installation & commissioning
- Spare parts, training & upgrades
Other service enquiries
Equipment from other manufacturers, valve testing, site services or general technical questions.
Maintenance, troubleshooting and repair for actuators and valve automation
- 24/7 technical support with rapid on-site and remote response services
- Fault diagnosis, inspection, testing, commissioning and operational support
- Calibration and testing services for valve testing equipment and instrumentation systems
- Valve troubleshooting, root cause analysis and operational optimisation solutions
- Engineering assessment and recommendation of suitable valve types based on process and site conditions
- Evaluation, selection and replacement solutions for damaged or unsuitable valves
- PLC, SCADA, actuator and control system troubleshooting and optimisation
- Field service engineering, start-up assistance, retrofit and system integration support
- Technical training programmes for operation, maintenance, troubleshooting and commissioning of valves, actuators, PLC and SCADA systems
- On-site and factory training services for operation teams, maintenance staff and engineers
How we handle your request
Submit
Complete the form with equipment details. You receive a reference number immediately.
Review
Our service coordinator reviews the information and may ask for further details.
Proposal
We confirm the scope — remote support, site visit, workshop repair or spare parts — and quote if needed.
Service
Work is scheduled and completed, with a service report on closure.
Find your equipment details
The nameplate is the fastest way to identify your equipment. Photograph it only where it is safe and accessible — do not open equipment or interrupt operation to do so.
- Take a clear, straight-on photo in good light
- Include the model / type designation and serial number
- For AUMA, photograph the actuator, controls and gearbox nameplates
- If the plate is not accessible, select “Not available” — we’ll follow up
Service contact
Sunday – Thursday, 8:00 – 16:00 (Baghdad time, GMT+3)